Help
Support & FAQ's
Quick answers about enquiries, shipping, payments, and listings. Still stuck? Reach us anytime from the footer.
How do I enquire about a vehicle?
Open any listing and use WhatsApp or the enquiry form with the stock number. Tell us your market and whether you need shipping quotes — we reply with availability and next steps.
Can I reserve or hold a car?
Yes, subject to availability. Ask in your enquiry if you want a short hold while you confirm payment or shipping. Holds are not guaranteed until we confirm them in writing.
How does shipping and export work?
We coordinate paperwork and yard handoff for export to East African markets and beyond. Timelines depend on the yard, vessel schedules, and your destination — ask us for an estimate on the specific stock number.
What payment options do you accept?
Payment terms are confirmed per deal after enquiry. We will outline accepted methods, currency, and any deposit needed before a unit is reserved or shipped.
How accurate are the photos and specs?
Listings show the photos, grade, and specs we have for that unit. If something is unclear (auction sheet, options, or condition notes), ask before you pay — we prefer clarifying up front.
Why do I pick a country in the header?
Your selected country sets local market context for stock and contact. Choose the market you are buying for so we can answer with the right yard and shipping context.
How do I contact support?
Use WhatsApp or email from the footer and Contact Us links, or send an enquiry from a vehicle page. Include the stock number whenever you can so we can respond faster.
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